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Terms & Conditions of Sale

1.      Trax Industries provides general application and correct usage guidelines for its products to assist with product selection.  Any customer making the decision to modify or equip their vehicle with aftermarket products of any kind assumes all risk and responsibility for the suitability of those chosen modifications or accessories used.

2.      Goods are sold with the express and/or implied customer acceptance of these terms and conditions of sale and the Trax Industries privacy and warranty policies, available on the www. traxindustries.com.au website.

3.      Where products are delivered to a customer:

a.      on Trax Industries’s freight account, our responsibility and risk ceases upon delivery to and acceptance of the shipment by the customer from the transportation company.

b.      on the customer’s freight account, our responsibility and risk ceases on pick-up by the customer’s transportation company.

c.      all deliveries will require an address that will have someone there during business hours as we will be using a commercial courier to deliver the products. Unless noted in the delivery instructions, the goods will be left at the front door if unattended.

d.      certain oversized parcels will incur an additional delivery fee if customer needs the parcel sent to our workshop for installation (this refers to Uneek 4x4 & Rhino 4x4 bull bars, rear bars, sliders, roof racks & underbody kits). In cases that customer's don't need to pick up, we will give you a postage quote referred directly from the supplier.

4.      All products should be inspected for loss or damage upon receipt and claim submitted immediately, but no later than 3 days following receipt of goods, to Trax Industries or the customer’s transportation or insurance company as the case requires.

5.      Trax Industries shall not be liable for any consequential loss or damage.

6.      Trax Industries has the right to make changes in invoicing if there are pricing errors in listings, in these case, Trax Industries will arrange a full refund if customer's are not satisfied with updated pricing.

Retention of Title

1.      The goods shall remain the property of Trax Industries until they are paid for in full and if the customer has possession of the goods, but they are still owned by Trax Industries, the customer shall be the trustee of those goods until they are paid for in full.

2.      If the goods have not been paid for within the agreed terms of trade or the customer has become insolvent, the customer authorises Trax Industries to recover and account for such goods for which Trax Industries has not been paid, or to recover other Trax Industries goods in the customer’s possession to the same value.

Goods Return

1.      Trax Industries will accept goods returned for credit within 14 days from purchase provided:

a.      an Trax Industries “return authorization number” has been requested in advance and accompanies the shipment together with a copy of the original invoice for returned goods if approval is granted.

b.      any and all freight charges must be to the customers’ account or pre-paid by the customer.

c.      unless otherwise agreed return of stock items will be charged a restocking fee of %10 (minimum of $10 per item) 

2.      The goods must be in complete, unaltered and merchantable condition excluding normal wear and tear to packaging.

3.      Customer acceptance of the goods means the acceptance of these terms and conditions.

4.      Custom buy in items cannot be returned.

Note: These terms and conditions are subject to change at any time without notification.

WEBSITE PRIVACY POLICY

This privacy policy sets out how Trax Industries uses, discloses and protects any personal information that you provide or that we collect, when you use this website or that we collect directly from you.

We are committed to ensuring that your personal information is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy policy and the Australian Privacy Principles. If you do not wish to provide personal information to us then you do not have to do so, but it may affect your use of this website or the products and services offered on it.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy. This policy is effective from 3 September 2014.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered on it.

Collection of personal information

We may ask you to provide the following information:
•        name;
•        job title;
•        contact information, including email address;
•        demographic information such as address, postcode, preferences and interests; and
•        other information relevant to customer surveys and/or promotions.

We do not collect sensitive information about visitors to our website.

As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. If we receive your personal information from third parties, we will protect it as set out in this Policy.

Use of personal information

We collect and use the personal information for purposes including:
•        to better understand your needs, enabling us to improve our products and services;
•        for internal record keeping;
•        to contact you (by telephone, email, fax or mail) for market research purposes; and
•        to customise the website according to your interests.

Disclosure of personal information

We may disclose personal information:
•        for the purpose of providing services to customers;
•        to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
•        to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
•        to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. 

Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with this Privacy Policy.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•        whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes; and
•        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@traxindustries.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you please write to:

Factory 10 / 419 - 425 Old Geelong Road, 
Hoppers Crossing, Victoria, 3029, 
Australia

or email us at info@traxindustries.com.au.

We will respond within a reasonable time. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@traxindustries.com.au. We will respond to any request within a reasonable time and will endeavour to promptly correct any personal information found to be incorrect so that the personal information is accurate, up to date, complete, relevant and not misleading.

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us at info@traxindustries.com.au setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

Storage and Security

We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies & Web Beacons

We may use cookies on this Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our website may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

Amendments to this policy

This policy may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
This Privacy Policy has been specifically created for and provided to Cisco's Consulting Pty Ltd by LV Australia Pty Ltd (www.legalvision.com.au).